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Offices FAQ

1. What is a Regus business centre? How is it different from a traditional office?
2. What types of terms come with Regus business centres?
3. Are Regus business centres located where I need to do business?
4. What if my office needs change?
5. How do Regus business centres support my business when I travel?
6. Can I choose my office configuration?
7. Do I need to supply my own office equipment?
8. Do you have staffing available at Regus business centres?
9. When can I get started in my new office?
10. How will my business be visible in a Regus business centre?

1. What is a Regus business centre? How is it different from a traditional office?

Regus business centres are conveniently located in city centres and near major transportation hubs. With Regus business centres you get a complete, professional office environment included in one monthly fee. You'll also get professional receptionists, state-of-the-art telephone and IT services, kitchen areas and business lounges.

With traditional offices, you have to navigate the costly and time-consuming world of setting up and configuring your workspace. Before you can be productive, you must:

• pay for altering office space
• sign a fixed-length office lease
• provide office furniture
• contract with multiple service providers (phone, Internet, maintenance)
• hire office staff
• buy or rent office equipment
• build or configure connectivity infrastructure
• spend time, resources and money

With Regus business centres, your office space solutions are a single phone call or mouse click away. Simply plug in your computer and start working — and leave the rest to us.

2. What types of terms come with Regus business centres?

With traditional office space you often need a legal representative to negotiate a complicated office lease before you can rent or lease an office. But using a Regus business centre for your office space solution couldn't be easier, especially when compared to renting traditional office space. We have a one-page office agreement instead of a 20-page office space lease. We give you control over the term of your office agreement — from three months to five years — so you have the ability to grow as your business needs change. And with our professional support staff you have on-demand access to administrative support and office equipment without hiring a permanent staff or making a capital investment.

3. Are Regus business centres located where I need to do business?

The Regus Group has business centres in 1000 locations in 75 countries, including over 90 throughout the UK. With so many office locations in key cities worldwide, chances are one is close to where you need to do business. There's no need to conduct an extensive search for office space to rent that is suited to your needs — simply use our office location finder and take your pick! And consider a Regus Virtual Office if you need multiple addresses around the globe and an office in only one location.

4. What if my office space needs change?

No problem. Since each business centre typically has between 100 and 400 individual workstations, we can accommodate your changing office space needs with ease. You are locked into a lease agreement when you rent a traditional office, but at a Regus business centre you can expand or shrink the size of your office space as your needs change. You only pay for the office space you need.

5. How do Regus business centres support my business when I travel?

As a Regus customer you have access to our 1000 business centre locations. You'll receive priority access to Regus meeting rooms, videoconferencing and business lounge facilities. Our business centres have trained, multilingual assistants on hand to help you with copy and printing services as well as reception and concierge services. Each business centre features a common look-and-feel experience so you know what you can expect at every Regus office location.

6. Can I choose my office configuration?

Regus business centres offer various configurations to suit your needs. In a Regus business centre you do not incur any of the costly setup fees involved in renting traditional office space. Choose from a single-person office, a large executive office, a team office or an open floor plan — all fully furnished and equipped. All Regus offices can be equipped with our advanced IT and telecoms packages without delay.

7. Do I need to supply my own office equipment?

No. All Regus business centres come equipped with everything you need. We have contemporary office furniture, high-speed internet connectivity, fully staffed reception areas and state-of-the-art business lounges and kitchen areas. Best of all you can expect the same high-quality office services at every one of our 1000 business centres worldwide. When you lease or rent office space the traditional way you must fit out the entire office at your own expense, which can take weeks or even months. With Regus business centres you can begin working immediately.

8. Do you have staffing available at Regus business centres?

In a Regus business centre a fully trained team member is always on hand to handle your day-to-day administrative duties or on an as-needed basis for those special projects. Unlike traditional leasing there is no need to hire an outside administrative staff to service your office. Our business centres come equipped with high-speed Internet and advanced telecom infrastructure.

9. When can I get started in my new office?

The process to rent traditional office space can take weeks or even months. Our business centres can be configured to your specifications and ready in no time. You can sign your Regus office agreement on one day and start working in your new office the next.

10. How will my business be visible in a Regus business centre?

When you want a visible presence, a Regus business centre delivers. We're pleased to offer internal branding within our business centre locations, allowing you to display your company logo within your office. We offer wall-mounted panels and reception directory panels, ordered and fitted. Simply provide us with your logo and we'll do the rest. So, in addition to all the benefits of working in a Regus business centre, your office will present a seamless yet individual image. Contact your local business centre for details.

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Meeting Rooms FAQ

1. Why book a Regus meeting room?
2. Why outsource your meeting rooms?
3. What types of meetings does Regus accommodate?
4. Is meeting room support available?
5. What kind of experience will I have with a Regus meeting room?
6. What is included in a Regus meeting room?
7. Is catering available for my meeting room?
8. Are any other business centre amenities available with a meeting room?
9. Can I be reached during my meeting?
10. Is your meeting room pricing easy to understand?
11. Is there any benefit in being a frequent Regus meeting room customer?

1. Why book a Regus meeting room?

The Regus Group has 3,700 meeting rooms conveniently located in prime office buildings near major transportation hubs. Your meeting room, boardroom or training room delivers a professional atmosphere equipped with high-speed internet service and free local and national calls. Our professional meeting room team has the skills to accommodate your needs from presentation preparation to technical assistance. Photocopiers, colour laser printing, facsimile and binding services are also available for our meeting room clients. In short, we have everything you need to make your meeting a success.

2. Why outsource your meeting rooms?

Regus meeting rooms are the solution for low-cost flexible meeting space. We are able to accommodate any meeting room need — from standard meeting rooms to training rooms and boardrooms. The Regus meeting room support team is available on demand to handle specific requests. With a Regus meeting room you get a professional workspace, allowing your meetings to be more productive.

3. What types of meetings does Regus accommodate?

A Regus meeting room is cost-effective and tailored to meet your needs. Whether it is a standard meeting room, training room, conference room or boardroom, we've got you covered. A Regus meeting room includes amenities such as free local and national calls and high-speed Internet service. The meeting room support team ensures that Regus meeting rooms portray a professional environment, free from the headaches and hassles of a busy office or hotel, so you can focus on your business.

4. Is meeting room support available?

Yes! A meeting room team specifically trained in managing high-level meetings will service your Regus meeting room. Should you require equipment setup or administrative preparation for your meeting, our staff have the tools and know-how required to assist. Regus meeting room teams are trained in accommodating all of your needs, whether you need a standard meeting room, a training room, a conference room or an interview room.

5. What kind of experience will I have with a Regus meeting room?

A Regus meeting room will allow you and your guests to focus on your work. And since our staff supports our meeting rooms, you will have no outside distractions. Your attendees will be greeted by a professional team in our spacious reception areas and shown to your assigned meeting room. Regus meeting rooms are available in different styles, including training rooms, conference rooms, interview rooms and boardroom layouts.

6. What is included in a Regus meeting room?

Our team will have your meeting room waiting for your use according to your specific layout. You can choose from a standard meeting room, training room, conference room or boardroom. Free flipcharts and whiteboards, free high-speed Internet access and free local and national calls are readily available in Regus meeting rooms. TV/VCRs can also be made available for free. Plus, you will have an expert meeting room team available to streamline your presentation setup. Catering is included with a full-day meeting room delegate package and also available for a half-day meeting room delegate booking.

7. Is catering available for my meeting room?

Yes, whether you choose a standard meeting room, training room or boardroom, catering is included with full-day and half-day delegate packages. We'll handle the ordering and delivery to your meeting room so you can focus on your meeting.

8. Are any other business centre amenities available with a meeting room?

Regus business centres feature business lounge areas in addition to a number of meeting room, conference room and boardroom configurations. As a meeting room client you may also access our secretarial services for presentation preparation, as well as our photocopying, fax, printing and binding services.

9. Can I be reached during my meeting?

A Regus meeting room allows you to focus. If you expect to be contacted please instruct your meeting room receptionist how you would like your calls to be handled. Our receptionists will handle your messages or forward calls to your meeting room, conference room or boardroom according to your instructions. This means that you can receive calls in your meeting room or have them held until a time that is convenient for you.

10. Is your meeting room pricing easy to understand?

Regus meeting rooms feature standard pricing with optional amenities available. With pricing by the day or half-day or hour, our meeting room pricing is both flexible and easy to understand.

11. Is there any benefit in being a frequent Regus meeting room customer?

Everyone can benefit from a Regus meeting room. Ask about special discounts for multiple meeting room bookings. If you are a frequent customer you may also be eligible to take advantage of our corporate meeting room booking process.

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Virtual Offices FAQ

1. What is a virtual office?
2. Will a Virtual Office suit my business?
3. Can I pick the level of virtual office that suits my requirements?
4. How easy is it to set-up my virtual office?
5. What services can a Virtual Office provide my business?
6. What addresses can I choose from for my Virtual Office?
7. How does mail management work?
8. How does call management work?
9. How do I get billed for my Virtual Office?
10. Who do I contact with any queries I might have?

1. What is a virtual office?

• A prestigious business addresss at a low cost
• An agile business image - contracts from as little as 3 months
• An enhanced business image - to win new clients
• A better image than your competitors - without high costs
• Professional call and message management
• A perfect place to meet clients
• Membership benefits in discounts off meeting rooms
• Access to 'hourly' meeting rooms - why pay for a whole day?
• Flexible working - use an office with Virtual Office Plus
• Minimal financial outlay
• The best productivity for you and your business

2. Will a Virtual Office suit my business?

A virtual office will suit every size and type of business. From an accountant working from home that needs an impressive business address to win new clients, to a small marketing agency working from a less than impressive office that needs an enhanced business image, to a consultant that needs to take advantage of support services or a company wanting to enter a new geographical market with minimal risk – our range of virtual office products will suit you.

3. Can I pick the level of virtual office that suits my requirements?

A virtual office can be tailored to suit your needs. There are four virtual office packages that you can take – simply select the level that suits your best. The table below illustrates the product benefits of all four packages:

Product Features	Mail Plus	Telephone Answering	Virtual Office	Virtual Office +
A choice of impressive business addresses To use on business cards, letterhead and marketing materials
Mail collection and mail forwarding Managed to your exact requirements
Fax management All faxes received will be managed to your exact requirements
Access to meeting rooms across the network A variety of layouts: U-shape, theatre, classroom & boardroom style
Use of business lounges and cybercafes Benefit from free access to these facilities across the network
On-demand administration and secretarial support Use your team administration and secretarial duties
Real Time Web Management Update how you want your calls to be managed using your on-line , password protected web tool that can be accessed anywhere in the world with your requirements being updated instantly. *
Discount packages Available on meeting rooms and admin / secretarial services
Added benefits Enjoy our free online networking club and a quarterly business magazine
Use of an on-demand print solution Design and order your corporate stationery and more online
Unique office upgrade offer 25% off your first 3 months rental charges
Dedicated local company number With personalised call answering, message taking and re-directing
40 hours office usage per month Ideal for professionals who require additional office time
Dedicated company SmartNumber with hunt group calling All employees can answer company calls - wherever they are based. Messages can be taken by us or your voicemail facility.
Option to include an hour, a day or even full time office usage An extra service that can be added to your package

4. How easy is it to set-up my virtual office?

It is incredibly easy to set up your virtual office. As soon as you’ve selected the package, location and length of contract that's right for your needs; your virtual office will take just a few days to be fully operational. We only require a deposit that is twice your monthly fee, with your first months fee being payable in advance.

5. What services can a Virtual Office provide my business?

We provide services that include standard secretarial duties, typing, photocopying, as well as services such as printing of company stationery and obviously call answering, message handling and mail management. We also provide ideal business locations for you to meet with your clients and suppliers, as well as the option to take 40 hours worth of office usage per month, and availability of other benefits such as free membership to a powerful online and offline networking forum.

6. What addresses can I choose from for my Virtual Office?

You can select your virtual office business address from a choice of over 100 UK locations, and a further 1000 worldwide. We currently operate across 75 countries, and 450 key cities across the globe – so why stop at just one virtual office address?

7. How does mail management work?

Mail forwarding is simple to set-up and provides you with the level of service that suits you the most. All mail received at your virtual office address can either be held at the centre for you to collect, or it can be forward to an address of your choice, at cost, by either first class Royal mail services or by courier.

8. How does call management work?

There are two specific levels of call management available to our clients:

a. The telephone Answering solution provides clients with a non-geographical main company number (that begins 0870, 0845, 0207, 0208) which has special features and benefits that allows all your faxes to be received via email, calls to be diverted to wherever they are required (at home, in the office, on the mobile), all through one number – ensuring that you will never miss a call, voicemail or fax again. This telephony package is perfect for people that want to maintain control over their own inbound and outbound calls wherever they are and whatever they’re doing .

b. The full telephony package offered as part of the complete Virtual Office product ensures that your calls are taken by a team of professional handlers who answer your calls, in your company name, and seamlessly forward these, as per your instructions. You can receive messages via email, SMS or voicemail, and you can also choose to have end of day messaging. This package ensures that your callers are dealt with in a professional manner whilst leaving you free to concentrate on driving your business forward.

9. How do I get billed for my Virtual Office?

To activate your virtual office we simply require a deposit twice your monthly fee, along with your first months fee, payable in advance. This initial payment can be made over the phone by credit card, or by a cleared cheque. After your initial payment, all standard monthly charges for your virtual office will be paid by a Direct Debit mandate. Any ad-hoc charges that you may incur, such as meeting room hire charges, or printing of company stationery will be billed on a pay-as-you-use basis by credit card.

10. Who do I contact with any queries I might have?

Should you have any queries about the suite of Virtual Office packages, what’s included, and how they work, please contact the Virtual Office Team between the hours of 08.30 and 18.00 Monday to Friday on 0870 880 8484.