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I joined Regus in March 2001 working as a Customer Service Representative in the Business Centre in Gatwick. Shortly after, in June 2001 a centre opened in Reigate, which I transferred to. In August 2001 I became the meeting room specialist for Reigate this involved generating meeting room business for Reigate which I really enjoyed as I was always meeting new people.

In 2004 Reigate became the Centre of Excellence, this involved training all new team members that joined Regus. This was a real honour as our Centre was the first Centre in the Southern Region to have this title.

In April 2004 I was nominated for a Customer Service award and was invited to join the evening presentations at the annual conference. I won the award and was presented with my award by Roger Black, the Olympic medal winner.

I was promoted in 2005 to Senior Customer Service Representative. Shortly after my promotion I was given an opportunity for a secondment as an Acting Customer Service Manager in Dartford. This was a huge step for me as Dartford was known as a struggling centre and I rose to the challenge and was rewarded with a promotion in September 2006 to the position of Customer Service Manager at Reigate.

Gemma O’Toole, Customer Service Manager, Reigate